CRM-Integration

An overview of all of a customer’s information at the press of a button allows you to provide the best service to the customer. A holistic view of customer data can be created by linking a CRM to ELO solutions. The comprehensive ECM functionality ensures secure handling of all of the documents you need.

ELO + CRM = optimal customer support

Unstructured data such as e-mail, communications, invoices, delivery notes, contracts, etc., which are all part of dealing with a customer, are centrally bundled through the joint solution. As a result, every employee can immediately find out which processes have taken place for the customer. Quick employee access to all of the relevant information can bring about an enormously reduced workload and very high levels of customer satisfaction.