English | WorldwideIn Good Hands
With ELO, W.I.R makes more efficient use of its resources and optimises collaboration between headquarters and external locations. Information on customers is available across the company, and is simply integrated into the operative system at W.I.R. That saves a great deal of time for the staff, which they can use for excellent customer service.
What the client says
"With ELOprofessional, we have perfectly coordinated software technologies, the right workflows and a robust overall concept that supports our operations on an optimum and reliable basis."
Peter Friedrich, Head of IT and Organisation Project Manager
"All administration now takes place in our Erkrath headquarters. The branch offices can concentrate on placing and managing staff and recruits. That means we save valuable time and resources. At the same time, we can manage capacity fluctuation in the individual branches much better."
Peter Friedrich, Head of IT and Organisation Project Manager
"Previously, some of the branches had different working methods. Through the workflow guidance in ELOprofessional, they are now integrated into standard processes, which has significantly reduced the number of errors."
Peter Friedrich, Head of IT and Organisation Project Manager
"Implementing this centralised solution was a huge step forwards for us. With the new technology and methods, our users can work much faster and more efficiently across the entire company."
Peter Friedrich, Head of IT and Organisation Project Manager
Overview
- Country: Germany
- Sector: Service
- Company: The W.I.R/IRW group of companies is one of the leading recruitment and industrial service providers in Germany, with a current 57 branches nationwide. Over 2000 employees generate an annual turnover in the midrange of double-digit millions – W.I.R in the field of HR services with temporary staff hire, project operations, recruitment and ‘Try & Hire’ and IRW in the industrial service sector with plant maintenance, industrial outsourcing services and made-to-measure project services. Both companies are based in Erkrath near Düsseldorf.
- Challenge: Administration had to be transferred to Erkrath due to the expansion of the branches. W.I.R was looking for a solution to optimise processes, make more efficient use of resources and support cooperation between its head office and the external locations. Information had to be available throughout the company and the solution had to be easy to integrate into the operative system at W.I.R.
- Solution: Documents in the branch offices are now given a barcode, scanned and sent to the Erkrath head office via an online file router. There, the barcode is used to identify the type of document and where it comes from. On this basis, the correct workflow is automatically started for the respective task, presenting the documents to the responsible central administration employee at every stage. All the communication takes place online.
- Benefits: Optimum coordination between the branches. Faster and more efficient working. All information is instantly available to the staff and can be used directly in applicant interviews. The solution saves a huge amount of time, which can be used for excellent customer service.
