English | WorldwideJostGroup Accelerates Its Processes
JostGroup relies on ELOenterprise to reduce circulating paper, gain time and avoid media gaps. Required information is provided to employees ‘on demand,’ resulting in a better customer service and more efficient internal workflows. The ELO business partner customized the ELO solution to meet JostGroup’s specific needs.
What the client says
“In contrast to other providers, ELO offered us a tailor-made solution that seamlessly integrated into our IT environment. Another key deciding factor was the user-friendly interface of the software.”
André Wansart, Project Manager at JostGroup
“When a customer calls us, we can immediately provide an answer and send them the required documents with ease. In addition to boosting customer satisfaction, this also bolsters the motivation of our own employees.”
André Wansart, Project Manager at JostGroup
Overview
- Country: Luxembourg
- Industry: Logistics
- The Company: JostGroup is a group of logistics and transport companies with headquarters in Luxembourg and branch offices throughout Europe. The group has a fleet of over 2,600 vehicles, 200,000 m² of warehouse space in Europe, and offers land-, air-, and water-based transport services.
- The Challenge: Existing paper-based systems are to be replaced. The time spent on filing and finding specific documents is to be reduced. The ECM software must seamlessly integrate into JostGroup’s IT landscape.
- Solution: Introduction of ELOenterprise. Integration with the DST transport software and the Sage BOB ERP system. Realization of an electronic record.
- Benefits: JostGroup significantly reduced the number of paper files. Employees can retrieve documents quickly and reliably, leaving them with more time to tend to the core business. The customer service was improved thanks to the ability to rapidly respond to queries.
