English | WorldwideBasel-City Tax Administration
With ELOprofessional, the Basel-City Tax Administration (Steuerverwaltung Basel-Stadt) has implemented electronic tax records. This has optimised throughput times and significantly reduced the time spent on managing tax records. In addition to increased worker productivity, taxpayers will primarily also benefit from an improved quality of service.
What the client says
"Faster access to tax records in particular has led to a noticeable increase in customer satisfaction, and can be traced back to rapid information provision using electronic tax records."
Mr Binggeli, Project Manager at Basel-City Tax Administration
"To simplify working life for customers and above all employees, the user-friendliness of the new DMS was a basic requirement. The easy-to-use interface is one of the excellent strengths of ELOprofessional."
Mr Binggeli, Project Manager at Basel-City Tax Administration
"File storage is now more reliable and more convenient with ELO. Worker productivity has been dramatically increased. As a result of the tax records being immediately available electronically, the information content and the time taken to provide it during telephone enquiries from taxpayers have been significantly improved."
Mr Binggeli, Project Manager at Basel-City Tax Administration
Overview
- Country: Switzerland
- Sector: Public administration
- Company: The Tax Administration for the Basel-City Canton is responsible for collecting cantonal taxes and the direct federal tax. The Tax Administration employees 226 people. This canton, with the third largest city in Switzerland, has 188,000 inhabitants.
- Challenge: Every year 140,000 tax declarations are processed, which equates to 7 million pages a year. The administrative workload and associated costs were enormous. Searching
in the tax records was therefore very time-consuming. - Solution: ELOprofessional as the document management system forms the basis for electronic tax records. Forms are scanned in, the
values recorded and further processed automatically with ELO. ELO retrieves the data recorded via the interface to CaptureTax and imports this into the ELO archive. The
data can now be simply and quickly processed in ELO by employees. - Benefits: File storage is now more reliable and more convenient with ELO. Throughput times have been optimised. Productivity has been dramatically increased. When making enquiries
on the phone, taxpayers receive real time and improved service quality. Time and effort for storing and managing tax files could also be significantly reduced.
